Here at Moneypenny's Soysations, we ship all orders through UPS to the continental 48 in the United States only at this time. Most retail orders are shipped within 5 business days depending on stock availability. Soy candles and melts that are out of stock and then are made fresh require a 2 week curing time. You will be notified by email immediately if your selections are temporarily out of stock and will be made fresh.
All shipping is done on Monday or Tuesday through either UPS, Fed Ex Ground, or Speedee Delivery. All retail shipping prices are as follows: 0.01-30.00 Shipping is $6.99 30.01-50.00 Shipping is $9.99 50.01-70.00 Shipping is $11.99 70.01-99.99 Shipping is $13.99 100.00 and over Shipping is $15.99
We accept PayPal, personal checks and money orders. PayPal accepts Visa, Mastercard, American Express & Discover Card. If you would like to place an order without going through the website, just give us a call at 217-935-2217 or 309-827-7632 or email us at firstname.lastname@example.org We also accept money orders and personal checks. Mail all money orders and personal checks to 1404 Westview Dr. Normal, Il. 61761. Once we have recieved the money order for payment in full, we will ship your order. All personal checks must clear the bank before order is shipped. Thanks!
Here at Moneypenny's Soysations, contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Absolutely NO information will be given or sold to any other company. Financial information including credit card numbers, expiration dates, billing address is used solely by Paypal to bill the customer for their order.
All packages leave our shop well-packaged with love and pride and in excellent shape. If you receive a package that has damage to it, please take a picture and send it to us immediately so we may file a claim and replace your damaged products!
SOY CANDLE AND HOME SCENTING ORDERS
Due to the handcrafted nature of our soy candle and home scenting products, we cannot accept returns unless a product is truly found to be defective by us. If we determine that a soy candle or home scenting product is defective, we will cheerfully replace it with a like product at our own expense. We do not issue cash refunds under any circumstances. We appreciate your understanding and your business!
BATH AND BODY PRODUCT ORDERS
Bath and body items and soaps are non-returnable for the health and safety of our customers. All of our ingredients are listed for your review on the labels of each product we create. We all have different chemistry and we do not anticipate any problems with our product. Do not hesitate to contact us at email@example.com for any questions on the ingredients of our products. However, if irritation occurs, discontinue use. If irritation persists, seek medical advice. Moneypenny's Soysations will assume no responsibility for allergic reactions to our products and we will not be responsible for medical expenses. We thank you for your understanding and appreciate your business!
FREE LOCAL PICKUP OR DELIVERY!!!
Here at Moneypenny's Soysations we offer our local customers the option to either pick up their order at our retail store at 68 Hillcrest Clinton, Il. or have us deliver your order for free if you reside in Clinton, Il, or Bloomington, Il. or Normal Il. or Decatur,Il. Simply choose "local pickup" for the shipping option on the check out page and you will not be charged shipping and we will email or call to get your delivery or pick up details.